Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 1 - 2 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

Who manufactures your pens?

I handcraft all the pens on this website. They are all one of a kind and when it sells that particular unique ink pen is gone

Where does your wood come from?

All of our wood products are purchased through legally licensed providers that provide exotic woods from sustainable forest product areas.

How do you price your pens?

All of our pen pricing is based on the price of the materials involved in the making of the pen. You may see two pens that are the same style but priced differently. The price of the finishes plus the cost of the Woods or Acrylic affect the pricing. Chrome plating while durable is less expensive than say Antique Pewter. A more common wood is cheaper than a rare exotic such as Burl

Will the pen I order be the same as the image?

Yes, all of our pens are one of a kind, no large production. When a pen is purchased, the item page changes to out of stock because it is the only one there is.

What if I want a pen that is out of stock?

If you see a pen you like, let me know, I will give you a price, and estimated ship date. Please note that although the pen I make will be similar there will be slight changes in color and grain as each wood or acrylic piece is unique

Can I get a custom pen made?

Yes, you can, if you see a pen style you like and a wood or acrylic you like on another pen let us know and we will give you a price, and estimated ship date

Where do you ship to?

We currently only sell and ship to the 48 continental USA states by USPS.

Can I return my purchase?

We accept returns for 14 days from the date you receive your order. We do not pay for return shipping unless the pen is defective.

Can I get refills for the pens I order?

Every ballpoint and rollerball pen I sell uses standard Cross or Parker refills. The fountain pens use Waterman Style, and all are available at office supply and stationery stores worldwide

Do you display at Craft Fairs?

Yes I do, any upcoming shows will be found on my homepage under announcements. I currently am only doing shows in Massachusetts.

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